Purchase Order *

Please enter PO#

Unit SERIAL Number *

REQUIRED for ALL warranties

Today's date *

Please enter today's date

Startup Date *

Please enter startup date

Customer Name *

Please enter your company name

Contact Name *

Please enter the submitter's name

Phone *

Filer's Email *

Please enter the primary contact email address

Office/AP Email *

Please enter the office contact email address

Site Name/Address *

Shipping Name/Address *

Company Name/Address *

Brand *

AAON
Bosch/FHP
Lennox
LAARS
Combustion Research
Danfoss DRIVES
Fujitsu
Dunham-Bush
Other

Please select brand

Warranty Part * Part Type Requested

Photo of Unit Nameplate *

Choose file or drag here

Supported format: JPG, JPEG, PNG, GIF, SVG.

FULL legible unit tag photo

Video of unit fault *

Choose file or drag here

Supported format: MOV, MP4, M4V

SHORT video showing fault for requesting warranty

STOP!!

If this claim is for freight damage, all freight is shipped FOB. As the recipient, you are responsible for filing the freight claim and reordering the part.

CASE NUMBER *

This is REQUIRED if filing any warranty for controls

Freight Priority *

Shipping Speed-choice of other than ground is the responsibility of the submitting party

Copy of Purchase Order

Upload copy of PO

Recipient Phone Number *

Phone number for recipient

Model Number *

Please enter Model Number

Heat Exchanger Leak Photo

REQUIRED for the above warranty types

Compressor Nameplate Photo *

REQUIRED for the above warranty types

Missing Part Location *

REQUIRED for the above warranty type

Cooling Stage *

Cooling Stage

Cooling Stage *

Cooling Stage

Cooling Stage *

Cooling Stage

Cooling Stage *

Cooling Stage

Heating Stage *

Cooling Stage

Heating Stage *

Cooling Stage

Heating Stage *

Cooling Stage

Heating Stage *

Cooling Stage

Heating Stage *

Cooling Stage

Condenser Motor Number *

Cooling Stage

Evaporator Motor Number *

Cooling Stage

Part Description *

If 'other' please describe part requested

Refrigerant Leak Photo *

REQUIRED for the above warranty types

Details of failure *

Specific Cause for Failure

A shipping and handling charge of $50 (minimum) will be charged on all warranties against the PO provided. This charge covers shipping of small parts and any charges associated with your warranty

Pictures of damaged, missing, leaking, or incorrectly installed components must be provided for warranty to be filed. All warranties are subject to factory approval, and submission does not constitute approval. Returning larger parts to the manufacturer and furnishing tracking information to RGA@AAON.com and parts@acereps.com will be the sole responsibility of the contractor.

For ALL parts that have an RGA associated with them, it is the sole responsibility of the contractor to return the part to the address designated on the RGA. If the part is not returned to the correct address, any incurred expenses will be forward to the contractor up to, and including, the full cash-sale cost of the part

In the instance that the unit is not within the unit first-year warranty, the FULL freight cost will be charged against the PO provided

Warranty Submission Form

STOP!!

Thanks for your warranty submission!

Thanks for your warranty submission!